Rolls Mechanical Review, Ferndale, MI

Shower leak issue quickly fixed, but tech added billable hours before showing up

Point of Contact: Office (Plumber)
Original job: Shower leak issue

Contractor was very quick to communicate and schedule job in. Tech arrived at location at 9:15 AM to review and execute job. Extremely informal and detailed. ⭐️⭐️⭐️⭐️⭐️

After job completion, 5 hours was billed and invoiced for $648.34 for 2 handle style tub/faucet replacement. It was claimed the job was based on a 8am-1pm timeline... however the tech didn't show up outside until 9:15am. Lots of time was "spent" writing up what looked like to be an essay aka more billable time. 👎👎👎

Conclusion: Tech likes to drag their feet and sneak in bonus time to maximize profit. Contractor group was notified, after 2 weeks they gave 1 hour back, thank you. 👍👍